The following aspects of fee-for service work should be noted:

  • Agreement to proceed with fee-for-service work provided by VHIA staff will be established by a letter which outlines the hourly rate and if possible, the total cost for the work carried out.
  • An initial face to face or phone consultation (up to one hour) will be provided free of charge to scope work that needs to be completed.
  • If the matter raised by an individual member is deemed to have industry wide effect VHIA staff will refer such matters to the CEO or delegate for determination of charges, if any.
  • If a member has a query about fee for service charges they should contact VHIA's CEO Stuart McCullough in order to discuss their concerns.